Accident and emergency department
The accident and emergency department provides urgent medical assistance, regardless of the patient’s place of residence.
The accident and emergency department is open 24/7 and there you can get help for emergency and urgent treatment needs.
Content of this page
116117.fi
The Medical Helpline 116117 is an advisory service organised by your wellbeing services county that provides advice on acute health problems.
Information about the service
You can go to the accident and emergency department after undergoing a treatment needs assessment over the phone, you may be brought in by first aid services, or you may attend the accident and emergency department directly by yourself due to a sudden emergency.
Emergency services provide acute patient care. The need for treatment may be caused by a sudden illness or injury, deterioration of a long-term illness or functional capacity. The emergency services treat all patients in need of urgent help, regardless of their place of residence.
A nurse or a physician assesses the need for care and the urgency. In non-urgent matters, please to go a health centre during normal business hours.
Emergency services are available 24/7. 24/7 emergency services are provided in large health and social services centres and hospitals.
Telephone services
112 - Emergency number in Finland
There is only one emergency number in Finland. Only call the emergency number 112 in real emergencies when you need urgent assistance from the authorities (police, paramedics, firefighters, social services). Calling the emergency number is free of charge (https://112.fi/en/erc-number).
You can call the emergency number from any mobile phone or landline without an area code. You can also call the emergency number from a mobile phone that is locked or does not have a SIM card.
If you cannot listen or speak on the phone, you can send an emergency SMS message. To use the emergency SMS service, you need to register in advance at https://112.fi/hatatekstiviesti.
If you are using a satellite phone, call +3589 2355 0545 to reach the emergency services. This number is not free of charge, and calls to it are not given the same priority as emergency calls through the telephone network.
Call the emergency number 112 when
- you have an emergency or you need urgent assistance from the authorities
- you know or suspect that somebody’s life, health or property or the environment is under threat or in danger.
How to report an emergency
- Is your emergency urgent?
- Call 112.
- Answer any questions and follow the instructions you are given.
If the emergency number is busy, wait and do not hang up the call. Emergency calls are answered in the order in which they are received.
Call: 112
Service hours
Open 24/7
Medical Helpline 116117
The Medical helpline 116117 provides guidance and advice in urgent health problems that are not emergencies. To contact the medical helpline, call 116117. Contact the Medical helpline before seeking emergency care. You can also ask for care instructions for sudden health problems. The medical helpline is available 24/7. On weekdays, you should first contact your own health station. In emergencies, always call the emergency number 112.
The Medical helpline 116117 service is provided to residents by their own regional wellbeing services county, the City of Helsinki and HUS. The text service for those with hearing and speech impairments is available at 116117.fi.
Call: 116 117
Service hours
Open 24/7
Service locations
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Multi-function emergency services, Mikkeli Central Hospital
Porrassalmenkatu 35 - 37, 50100 Mikkeli
Route here -
Savonlinna Central Hospital
Keskussairaalantie 6, 57120 Savonlinna
Route here -
Savonlinna emergency services
Keskussairaalantie 6, 57120 Savonlinna
Route here
116117.fi
The Medical Helpline 116117 is an advisory service organised by your wellbeing services county that provides advice on acute health problems.
