Accident and emergency department

112 – Emergency number in Finland

There is only one emergency number in Finland. Only call the emergency number 112 in real emergencies when you need urgent assistance from the authorities (police, paramedics, firefighters, social services). Calling the emergency number is free of charge.

You can call the emergency number from any mobile phone or landline without an area code. You can also call the emergency number from a mobile phone that is locked or does not have a SIM card.

If you cannot listen or speak on the phone, you can send an emergency SMS message. To use the emergency SMS service, you need to register in advance at https://112.fi/hatatekstiviesti.

If you are using a satellite phone, call +3589 2355 0545 to reach the emergency services. This number is not free of charge, and calls to it are not given the same priority as emergency calls through the telephone network.

Call the emergency number 112 when

• you have an emergency or you need urgent assistance from the authorities
• you know or suspect that somebody’s life, health or property or the environment is under threat or in danger.

How to report an emergency

• Is your emergency urgent?
• Call 112.
• Answer any questions and follow the instructions you are given.

If the emergency number is busy, wait and do not hang up the call. Emergency calls are answered in the order in which they are received.

Medical Helpline 116117

The Medical helpline 116117 provides guidance and advice in urgent health problems that are not emergencies. To contact the medical helpline, call 116117. Contact the Medical helpline before seeking emergency care. You can also ask for care instructions for sudden health problems. The medical helpline is available 24/7. On weekdays, you should first contact your own health station. In emergencies, always call the emergency number 112.

The Medical helpline 116117 service is provided to residents by their own regional wellbeing services county, the City of Helsinki and HUS. The text service for those with hearing and speech impairments is available at 116117.fi.

Multi-function emergency services, Mikkeli Central Hospital

The multi-function emergency services of Mikkeli Central Hospital are available 24/7 in cases of sudden illness and crises.

The multi-function emergency services deal with emergencies related to illnesses and injuries, mental health and substance abuse, social welfare and crisis emergencies and child welfare emergencies.

You can arrive at the emergency clinic by ambulance, by doctor’s referral or by calling the Emergency Helpline at 116117.

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