Submitting a child welfare notice
A child welfare notice is a notice regarding a child whose situation requires a service needs assessment and evaluating the child’s need for protection. The person submitting the notice does not have to assess the need for child protection, but being concerned about a child's situation is a good enough reason to submit a notice. Child welfare notices must always be submitted without delay. Anyone who observes or becomes aware of circumstances that make them think that a child’s need for protection should be assessed can submit a child welfare notice. In addition, almost any position that requires some form of contact with children obliges the employee to report such circumstances. If you are unsure of whether you should file a child welfare notice, you can ask for advice from the services for families with children without revealing the child's identity.
Content of this page
Information about the service
Submit a child welfare notice via the attached electronic link or by calling child welfare services during office hours. The best way to submit a child welfare notice is by using the attached link, where you can find instructions and advice on submitting a notice and information on how notices are handled. If the situation is urgent and the need for help is imminent, please contact us by phone.
Telephone services
112 - Emergency number in Finland
There is only one emergency number in Finland. Only call the emergency number 112 in real emergencies when you need urgent assistance from the authorities (police, paramedics, firefighters, social services). Calling the emergency number is free of charge (https://112.fi/en/erc-number).
You can call the emergency number from any mobile phone or landline without an area code. You can also call the emergency number from a mobile phone that is locked or does not have a SIM card.
If you cannot listen or speak on the phone, you can send an emergency SMS message. To use the emergency SMS service, you need to register in advance at https://112.fi/hatatekstiviesti.
If you are using a satellite phone, call +3589 2355 0545 to reach the emergency services. This number is not free of charge, and calls to it are not given the same priority as emergency calls through the telephone network.
Call the emergency number 112 when
- you have an emergency or you need urgent assistance from the authorities
- you know or suspect that somebody’s life, health or property or the environment is under threat or in danger.
How to report an emergency
- Is your emergency urgent?
- Call 112.
- Answer any questions and follow the instructions you are given.
If the emergency number is busy, wait and do not hang up the call. Emergency calls are answered in the order in which they are received.
Call: 112
Service hours
Open 24/7
Emergency child welfare services during office hours
Emergency child welfare services during office hours deal with urgent child welfare matters.
The emergency services offer support when the situation of a child or family requires immediate intervention or when there are concerns related to a child's or young person's daily activities or life. You can also leave us a child welfare report or contact in accordance with the Social Welfare Act.
The emergency child welfare services employees always carry out an urgency assessment when they receive a contact or notification, regardless of whether support services need to be initiated immediately or not.
Call: +358 40 359 8520
Service hours
Mon–Fri 08:00–14:00
Emergency social services telephone customer service
Emergency social services telephone customer service in the South Savo region. (Mikkeli, Juva, Puumala, Hirvensalmi, Pertunmaa, Kangasniemi, Mäntyharju, Pieksämäki, Savonlinna, Enonkoski, Rantasalmi, Sulkava)
Emergency social services deal with crises and emergencies, where a person needs urgent assistance and support from social services, especially outside office hours.
Service time 24/7
Call: +358 44 794 2394Service hours
Open 24/7
