Customer guidance for the elderly
Customer assistance and service coordination for the elderly is a free service intended for the elderly and their relatives. The goal of the service is to provide support to the elderly living independently and to find solutions to ensure that they can enjoy a smooth everyday life.
Customer assistance and service coordination for the elderly offers advice and guidance on services for the elderly provided by the wellbeing services county, private service providers, third sector, volunteers, and the church.
The service coordinator will create an individual service plan together with each client, setting out the services that best match the client’s life situation. If necessary, the service coordinator will make a service needs assessment of the client’s situation based on a home visit.
Content of this page
Information about the service
If you need guidance and advice regarding services for the elderly, please contact customer guidance for the elderly. You can contact customer guidance for the elderly by phone or via the online chat, by submitting a non-urgent contact request or by filling out an evaluation form in the Omaolo service, available on the Eloisa website.
The service is intended for the elderly, over 65 years old, and their relatives.
Elderly people are offered guidance and counselling in the use of health care and social welfare services. The counsellors explain what services are available for elderly people at home and what services can be obtained outside the home. They provide guidance in applying for services and explain what the preconditions are for accessing them. If necessary, counselling on how one can apply for and combine different forms of financial support is also available.
Elderly people can receive counselling e.g. by phone or by visiting a service point. The service counsellors are permitted to make service-related decisions.
Telephone services
Client assistance for the elderly
Information and advice regarding services for the elderly
Call: +358 15 211 557
Service hours
Mon–Fri 09:00–15:00
Online services
Digital Services - Chat
You can access our services remotely, wherever you are.
Access to remote service reception, where you can get help for your concerns.
You can act on behalf of your child or another person. Acting on behalf of family members and other persons over the age of 12 requires an authorization.
Digital Services - ChatService locations
-
Elderly counselling centre Nestori
Keskussairaalantie 6, 57120 Savonlinna
Floor 00
Route here -
Omatori multipurpose centre
Porrassalmenkatu 21, 50100 Mikkeli
2nd floor
Route here -
Pieksämäki social and health centre
Tapparakatu 1-3, 76100 Pieksämäki
Route here
