Emergency child welfare services
Please contact emergency child welfare services during office hours when the situation of a child or family requires urgent intervention.
Content of this page
Information about the service
With urgent child welfare matters arising during office hours, please contact emergency child welfare services, and outside office hours, please contact emergency social services.
With non-urgent child protection matters, you can contact Perheneuvo via telephone.
Contact emergency child welfare services if the situation of a child, young person or family requires urgent counselling or immediate intervention. This includes situations related to violence, substance abuse or suspicions of child neglect.
Emergency child welfare services are available by phone during office hours. Outside office hours in the evening and at night, contact the Emergency Response Centre (112). If necessary, the Emergency Response Centre can refer you to the emergency social services of your region.
Telephone services
112 - Emergency number in Finland
There is only one emergency number in Finland. Only call the emergency number 112 in real emergencies when you need urgent assistance from the authorities (police, paramedics, firefighters, social services). Calling the emergency number is free of charge (https://112.fi/en/erc-number).
You can call the emergency number from any mobile phone or landline without an area code. You can also call the emergency number from a mobile phone that is locked or does not have a SIM card.
If you cannot listen or speak on the phone, you can send an emergency SMS message. To use the emergency SMS service, you need to register in advance at https://112.fi/hatatekstiviesti.
If you are using a satellite phone, call +3589 2355 0545 to reach the emergency services. This number is not free of charge, and calls to it are not given the same priority as emergency calls through the telephone network.
Call the emergency number 112 when
- you have an emergency or you need urgent assistance from the authorities
- you know or suspect that somebody’s life, health or property or the environment is under threat or in danger.
How to report an emergency
- Is your emergency urgent?
- Call 112.
- Answer any questions and follow the instructions you are given.
If the emergency number is busy, wait and do not hang up the call. Emergency calls are answered in the order in which they are received.
Call: 112
Service hours
Open 24/7
Emergency child welfare services during office hours
Emergency child welfare services during office hours deal with urgent child welfare matters.
The emergency services offer support when the situation of a child or family requires immediate intervention or when there are concerns related to a child's or young person's daily activities or life. You can also leave us a child welfare report or contact in accordance with the Social Welfare Act.
The emergency child welfare services employees always carry out an urgency assessment when they receive a contact or notification, regardless of whether support services need to be initiated immediately or not.
Call: +358 40 359 8520
Service hours
Mon–Fri 08:00–14:00
Emergency social services telephone customer service
Emergency social services telephone customer service in the South Savo region. (Mikkeli, Juva, Puumala, Hirvensalmi, Pertunmaa, Kangasniemi, Mäntyharju, Pieksämäki, Savonlinna, Enonkoski, Rantasalmi, Sulkava)
Emergency social services deal with crises and emergencies, where a person needs urgent assistance and support from social services, especially outside office hours.
Service time 24/7
Call: +358 44 794 2394Service hours
Open 24/7
